As a local business owner, you might wonder about the value of investing time and energy into online reviews. Given the multitude of platforms and avenues available to customers for expressing their experiences – including Facebook, Instagram, Google, Yelp, and more – it can feel daunting to stay on top of all these channels.
However, research has shown that ‘Online reviews’ do affect your revenue so it’s important to find a way to manage it more efficient and effectively.
Reviews make it easier for your local business to get found online especially when ranked at the top of search engines.
Reviews help establish your online reputation or social proof by building trust with potential customers researching your business. Research has shown that *60% of consumers say they are influenced by online reviews before making a purchase decision and trust online reviews as much as personal recommendations.
Reviews help you market your business for free thanks to the free word-of-mouth without incurring additional advertising costs.
Reviews provide valuable insights into your customers experiences with your business, helping to identify areas of improvement and help you make changes which increase the likelihood of positive reviews in the future.
Responding to reviews shows to both your existing and potential customers that you care what customers think. Not responding especially to negative reviews can hurt your business and deter potential customers.
EXTRA TIP: Also important if not done already, claim your Google Business Profile to ensure that any information about your company on Google is accurate and updated. Google tends to award GBP members higher relevance scores, especially in Google Maps searches.
We understand the power of reviews in today’s digital landscape. Our seamless automation process takes the hassle out of manual review requests. We effortlessly engage previous, current, and new clients at the perfect moment, ensuring a steady flow of authentic reviews that amplify your credibility and trustworthiness.
Say goodbye to the days of checking multiple platforms individually. Our intuitive tool (also available as mobile app) provides you with a unified dashboard where you can effortlessly monitor and respond to reviews across various platforms. Gain an instant overview of your average ratings on Google, Facebook and Yelp all in one glance.
Negative reviews can be daunting, but with us, you’re always a step ahead. Our system sends you instant alerts the moment a negative review surfaces. Swiftly address the issue, find solutions, and turn dissatisfied customers into your strongest advocates.
Our service goes beyond mere monitoring. We equip you with valuable insights into customer sentiment topics such as price, service quality, tidiness, and more. Know precisely what your customers love and where you can make improvements. Never miss out on responding to a review again, as our tool highlights areas where your engagement is needed.
We elevate your online presence with our GBP setup. We optimize your profile by adding accurate business information, photos and updates. This maximizes your visibility in local searches driving website visits.
We can embed Google and Facebook Reviews on your website, so authentic customer reviews dynamically appear on your site. This fosters trust and credibility, as visitors view real experiences shared by others.
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